- Vol. 7, Issue 3, 2022

Vol. 7, Issue 3, 2022

The Impact of Human Resources Information Systems Implementation on the Organization’s Performance

Page: 258
Authors: Djamila TOUMI AMARA, Seif Eddine BIBIMOUNE, Chemseddine KARA
Abstract: This research aims to examine the impact of implementing a Human Resources Information System (HRIS) on an organization’s performance. Using data collected from 14 interviewees who are managers, executives, and engineers at the Directorate of Personnel Management, Compensation, and HR systems in the Company of Sonelgaz. We find that the implementation of HRIS in an organization does have an impact and a positive one on the organization’s performance in terms of HR processes, time efficiency, information effectiveness, and decision-making effectiveness. However, we also find that HRIS implementation does not have any impact on the cost efficiency within the organization. Theoretical and practical implications were discussed.
JEL Classification: M15 / M12 / M16
Keywords: cost efficiency, decision-making effectiveness, information effectiveness, HR processes, time efficiency
DOI: 10.24818/mer/2022.10-01

Developing an Organizational Resilience Model for Engineering Consulting Companies in Indonesia: New Findings from a Leadership and Organizational Culture Perspective

Page: 266
Authors: Novia HAFNIDAH, Aurik GUSTOMO, Eko Agus PRASETIO
Abstract: The National Association of Indonesian Consultants (INKINDO) stated that almost 25% of engineering consulting companies went bankrupt due to the Covid-19 pandemic, while the rest struggled to survive. This study aims to identify the organizational resilience factors and develop the organizational resilience preliminary framework for engineering consulting companies from a leadership and organizational culture perspective. The qualitative method is chosen by interviews with key persons from engineering consulting companies established for more than 25 years. Then, a recent literature review is conducted to explore the indicators used to assess organizational resilience from a leadership and organizational culture perspective. From the interview, new indicators are found: resource orchestration, risk-taking, and egalitarianism as new indicators from the leadership and reward system and organizational formality level as new indicators from an organizational culture perspective.
JEL Classification: M10, M14
Keywords: engineering consulting company, leadership, organizational culture, organizational resilience
DOI: 10.24818/mer/2022.10-02

SWOT Analysis of the Health System in Egypt

Page: 284
Authors: Yasmin A. MOBASHER
Abstract: The health status of the population is determined by access to health, on the one hand, and access to health services, on the other. Access to health is dependant to a large extent on factors external to the health system: genetic factors, environmental, socio-economic and cultural factors. Access to health care is almost entirely influenced by the organization of the health system. The numerous organizations in charge of service regulation, financing, and provision define the Egyptian health system. Additionally, health outcomes in Egypt reflect epidemiological change. The limited financial resources of the healthcare system are heavily taxed by the rising prevalence of noncommunicable illnesses and the persistently high levels of some select communicable diseases. Inequality in the coverage of health care and health outcomes is made worse by this, as well as financial inefficiencies. This paper applies a SWOT analysis on the Egyptian health system, identifying strengths, weaknesses, opportunities and threats, and stating some directions that health system reform must follow in order to tackle the problems that it faces.
JEL Classification: I12, I15
Keywords: Egypt, health system, hospitals, SWOT analysis
DOI: 10.24818/mer/2022.10-03

The Participation of Value Co-creation in the Development of Electronic Commerce

Page: 292
Authors: Djalel Eddine YAHIAOUI, Sami MANSOURI, Lynda FADEL, Hadia ZARAA
Abstract: This paper aims to study whether and how can value co-creation work online, and what interactions customers think are highly important to continue or keep their relationship with the company.
We try to discover how to create value in an online environment requiring face-to-face interaction elements and no switching costs faced by customers to establish long-term relationships with customers. There is little research on value co-creation in the online Algerian environment and how value co-creation affects the ability to establish and maintain customer relationships.
This article uses mixed approach qualitative and quantitative research methods to investigate how these activities are perceived through case studies that thoroughly analyze marketing plans and company value creation activities, as well as structured interviews with 10 customers of the company plus a survey that contains 104 participants.
The conclusion of this study is that the activities performed by the company “X” allowed the co-creation of value to be crated. In addition, it is concluded that the services provided by the company to contribute the following important factors trying to establish and maintain relationships with customers.
JEL Classification: M310, M390
Keywords: E-commerce -Value co-creation- Relationship Marketing – Sphere Model
DOI: 10.24818/mer/2022.10-04

Systematic Literature Review of Strategic Behavior in Negotiation

Page: 310
Authors: Rafi Ndari ARDIANTO, Pri HERMAWAN
Abstract: Negotiation is a frequent phenomenon in everyday life. Whenever a person needs another person to solve their problems, their intertwining goals and preferences should be adjusted through negotiation. From this recurrent demand of dealing with negotiation, we constantly seek ways to improve it. One of the ways is by learning and assessing strategic behavior in negotiation. Starting from this objective, we systematically reviewed 1,490 articles to build a comprehensive outlook on negotiation behavior research progress. We use five systems of observation level to categorize the articles included in this study that are: (1) intrapersonal system, (2) interpersonal system, (3) group system, (4) organizational system, and (5) virtual system. The result showed us that the research landscape has progressed toward the development of automated negotiating agents besides observing human negotiators exclusively. We also see the emerging interplay between systems of observation level
JEL Classification: D70. D91, M10
Keywords: negotiation behavior, strategic behavior, automated negotiating agent, systematic literature review
DOI: 10.24818/mer/2022.10-05

Work-Family Conflicts in the Context of Labour Market Change: A Systematic Literature Review

Page: 330
Authors: Kankanamge Gayan PRIYASHANTHA, Adambarage Chamaru DE ALWIS, Indumathi WELMILLA
Abstract: Reviews on Work-Family Conflicts (WFCs) research are done to establish new knowledge and to set future research directions as the subject evolves and the gaps in existing reviews need to be filled in. The purpose of the research was to find out the common areas addressed in the empirical research landscape on WFCs during the last five years and the areas that need more focus for future research. The study used the systematic literature review methodology using the PRISMA framework. Four hundred twenty (420) empirical studies conducted between 2015 and 2020 were considered for the review. The finding revealed that eleven common areas had been addressed. They can be categorized into four themes: “volatile resources, gender, and mental health outcomes”, “social support, work-life balance policies, and well-being problems”, “emotional exhaustion and work-family enrichment” and “job-related outcomes”. The results have implications for theory, practitioners, and future researchers. Furthermore, there were some limitations to this study.
JEL Classification: M10, M12
Keywords: work-family conflict, systematic literature review, PRISMA framework
DOI: 10.24818/mer/2022.10-06

Analysis of Potential Research Topics for Entrepreneurial Factors and Sustainability using Bibliometric Study

Page: 360
Authors: Anindia Pratiwi PUTRI, Wawan DHEWANTO
Abstract: Sustainability is a topic that is currently the focus of researchers because it is related to human interaction with the environment to maintain resource sustainability. Human activities can cause environmental degradation. One way to minimize this is to apply the principles of entrepreneurship. The importance of principles and the identification of entrepreneurial factors to implement sustainability is a research opportunity that still needs improvement. By using bibliometrics analysis using R tools, this study seeks to identify research gaps and potential topics for future research related to entrepreneurial factors and sustainability. Research and content-based analysis were conducted on 95 articles obtained from Scopus. The research results have identified constructs and methods that can become potential topics for future entrepreneurs and sustainability researchers. In addition, the results of this study identify that research related to the topic of entrepreneurship and sustainability in developing countries still needs to be developed. This research theoretically enriches knowledge related to bibliometric analysis in entrepreneurship and sustainability. Furthermore, this research guides other researchers in the field of entrepreneurship and sustainability in determining the constructs and research methods.
JEL Classification: M13, M14, Q5
Keywords: Sustainable, Environment, Entrepreneurship, Bibliometrics
DOI: 10.24818/mer/2022.10-07

Analysis of Kosovo and Metohija Trade Performance

Page: 379
Authors: Radojko LUKIC
Abstract: The issue of trade performance analysis is a very current, significant, and complex issue. At the same time, individual or combined different methods of multi-criteria decision-making are increasingly used. Starting from that, this paper analyzes the performance of trade in Kosovo and Metohija based on the MARCOS method. The results obtained from the empirical research show that the best performance of the trade of Kosovo and Metohija is within the sectoral analysis, due to the character of the sectoral structure. In terms of the dynamics of the trade performance of Kosovo and Metohija in the period 2015-2020, the best performances were in 2015. Next: 2020, 2016, 2017, 2018 and 2019. In order to improve the performance of the Kosovo and Metohija trade in the future, it is necessary to manage size as efficiently as possible enterprises, human resources, sales, costs, and profits. The business environment and the digitalization of the entire business also play a significant role in this.
JEL Classification: L81, M31, M41, O32
Keywords: efficiency, factors, MARCOS method, trade of Kosovo and Metohija
DOI: 10.24818/mer/2022.10-08

Designing a Customer Journey Experience for Income Generation Tourism Industry, Case Study: Dusun Bambu

Page: 392
Authors: Dina Rizkia RACHMAH, Ir. C. O. Budi Permadi ISKANDAR, Prawira Fajarindra BELGIAWAN
Abstract: The COVID-19 pandemic has caused a huge decline in the global tourism industry, including Indonesia, that causes many businesses to close and people to lose their jobs. The objectives of this study are to identify the current business situation of Dusun Bambu, which includes analyzing the customer journey experience, knowing what aspects need to be improved to avoid any negative experiences. This study uses qualitative methods with video content observation and creating touchpoint templates. The results show that there are four out of seventeen touchpoints that give negative customer experiences and need to be improved. However, each of the seventeen touchpoints is given a solution to provide the customers with better experiences. In conclusion, the solutions were proposed along with the implementation plan, hoping to improve the business situation of Dusun Bambu..
JEL Classification: M31
Keywords: COVID-19 pandemic, customer journey experience, customer satisfaction, tourism industry, video content observation
DOI: 10.24818/mer/2022.10-09

The Impact of Accounting Information Systems on Bank Performance: The Case of Lebanon

Page: 405
Authors: Suha JALLOUL, Ghina AWWAD, Khodor SHATILA
Abstract: This study’s goal is to look at the impact of accounting information systems on the performance of Lebanese Banks. This research examines the relevance of using the Accounting Information System (AIS) obtained by Accounting Software (AS) to achieve business success for the owners and management of the organization. Accounting software features such as efficiency; accuracy; dependability; data quality; and simplicity of use are used in this study as a predictor of bank performance. The data for this study was gathered by a survey that included 100 responses from employees of 35 Lebanese commercial banks, which were then studied. The Statistical Package for Social Sciences (SPSS, version 20) was used to perform correlation and multilinear regression analyses on the data. Efficiencies, dependability, and simplicity of use all correlated positively with bank performance, but data quality and accuracy negatively related to bank performance.
JEL Classification: M41, M42
Keywords: AIS, Accounting software, Efficiency, Reliability, Accuracy, Data quality, Ease of use, Bank Performance
DOI: 10.24818/mer/2022.10-10

A Creative Thinking Approach to the Role of Procurement as a Competitive Advantage in the Context of the Circular Economy Transition

Page: 423
Authors: Ovidiu-Iulian BUNEA, Răzvan-Andrei CORBOȘ
Abstract: The purpose of this research was to apply creative thinking to understand the role of procurement as a competitive advantage in the context of the circular economy. We expected to discover a number of broad competitive advantage elements arising from procurement actions in the context of the circular economy transition. Businesses should adjust their strategic emphasis and begin to introduce environmentally friendly goods into their product lines, according to the conclusions of our creative thinking approach employing the six thinking hats. Furthermore, when we transition to circular economy concepts, quality control procedures and manufacturing standards should be prioritized. Companies should collaborate with strategic suppliers to acquire old items from other industries that would otherwise be considered waste, as long as they can provide the necessary value.
JEL Classification: M10, Q56
Keywords: Procurement, Circular Economy, Competitive Advantage, Creative Thinking
DOI: 10.24818/mer/2022.10-11

COVID-19 Pandemic, Oil Slump and the Nigerian Economy

Page: 438
Authors: Kehinde Mary BELLO, Matthew Oladapo GIDIGBI
Abstract: The COVID-19 pandemic came as a shock to the global economy and its impact was well felt. However, it came with the possibility of implementing structural policies and reforms. The pandemic slowed down economic activities in the global market and translated into crashed oil prices, which gave room for reforms such as subsidy removal. Nigeria maximized the opportunity to remove the full subsidy on petroleum products, especially Premium Motor Spirit (PMS). But the possibility was not last enough for the populace to enjoy. COVID-19 pandemic and its consequence on oil price had affected the Nigerian economy by ways of fiscal constraint, loss of revenue, the exit of businesses in the market, job cuts and soaring unemployment rate. Exchange rate fluctuation is prevalent, the inflation rate is on the rise and thereby, poverty incidence has increased. In cushioning the effect of the pandemic, governments at all levels, religious bodies, businesses and individuals donated towards the fight and support of people during the pandemic. Nigeria should maintain a strong economic basis, single its double sides of being exporter and importer at the same time; and ensure local refining of the petroleum products. Also, it has come of age for developing a national package to forestall a similar crisis in an instance of similar occurrence.
JEL Classification: I19, Q34, Q43, E02
Keywords: COVID-19, Oil Slump, Economy, Nigeria
DOI: 10.24818/mer/2022.10-12